Medical records, requested
and chased until they arrive.
Our newest specialist faxes the release, calls the practice, works the phone tree, and stays on hold or calls back until the records come over. Then it organizes them — so your case team starts with a file, not a fax stack.
Built on the IVR engine behind our Lien Resolution Assistant
Cases wait on records. Records wait on someone to call.
Every treating provider is its own small project: send the release, call to confirm it arrived, sit in the phone tree, hold for the records department, get told to call back Thursday. Multiply that by every provider on every open matter and the chasing never ends — and when the records finally land, they are hundreds of unsorted pages.
- Paralegal hours go to hold music instead of case work
- Requests go quiet because nobody had time for the third follow-up
- Demands and case valuations stall until the last provider responds
From signed release to a file your team can use
Faxes the release
Sends your client’s signed records release to each treating provider on the matter and logs the fax confirmation against the file.
Works the phone tree
Calls the practice and navigates the IVR to the records department — the same phone-tree navigation our Lien Resolution Assistant runs against carriers every day.
Holds, or calls back
Stays on hold as long as it takes, or takes the callback and keeps it. It follows up until the records are faxed over — not until someone remembers to.
Tracks every request
Each provider’s status — sent, confirmed, promised, received — is visible on the matter, so your team knows exactly what is outstanding.
Organizes what comes back
Uses natural-language processing to structure the records — providers, dates of service, diagnoses, treatment, and bills — instead of leaving a stack of faxed pages.
Ask the records
Anyone on the case team can ask the file a question in plain English — “when did the client first report neck pain?” — instead of paging through it.
Your releases, your rules, your judgment
Medical records are among the most sensitive material a firm handles. The specialist works inside the authority your firm already has, and leaves every legal judgment with your team.
Your authority only
Sends the releases your clients have signed, to the providers on the matter — nothing your firm hasn’t asked for.
Full audit trail
Every fax, call, hold, and callback recorded against the matter for supervision and QA.
Attorney judgment
ClaimVox retrieves and organizes the records. Your attorneys decide what they mean.
Through the phone tree, to a promised date
A follow-up call to a provider’s records department, two days after the release was faxed.
For billing, press 2. For medical records, press 4.
[Presses 4 · holds 22 minutes]
Medical records, this is Dana.
Hi Dana, I’m calling on behalf of Abbott Law about a records request we faxed Monday for a mutual patient. Can you confirm you received the signed authorization?
I see it. It’s in the queue — probably end of the week.
Thank you. So I can note it on our end, is Friday a fair date to expect the fax? I’ll check back with you Friday afternoon if it hasn’t come through.
Illustrative transcript — sample provider and firm.
Stop chasing records.
Start reading them.
We build the walkthrough around one of your open matters — and you see the request, the follow-up, and the organized file in your system of record.