These are not projections. These are last week's numbers.

The Challenge

Marketing generated leads around the clock, but every call after 5 PM went to voicemail. Callers hung up and called the next firm. Zero after-hours coverage meant zero after-hours intake.

The Discovery

The original AI greeting opened with "Our offices are closed, but I can help..." — 100% hang-up rate. Callers heard "closed" and left. We caught it the same day, rewrote the greeting to sound like the office was open, and redeployed within hours.

The Result

• 100% completion rate on qualifying calls after the fix
• After-hours calls scored 88/100 on our lead scoring rubric
• Cases that would have gone to voicemail now go straight to intake
• AI tuned in real time — not weeks later, not after a quarterly review

The Challenge

Peak advertising hours — lunch and early evening — overwhelmed their 3-person intake team. Busy signals meant lost leads and wasted ad spend. Hiring more staff wasn't cost-effective for volume that spiked for two hours and disappeared.

The Result

• Zero busy signals during peak hours
• Seamless overflow routing — callers don't know the difference
• Qualified intakes sync directly to Clio
• No new headcount. No training. No turnover.

The Challenge

Thousands of video game addiction and asbestos leads sat untouched in the CRM — people who expressed interest but were never reached. No staff time was allocated to call them. Every week they aged, they became less likely to sign.

The Result

• 371+ outbound calls completed in a single 7-day campaign
• 8 full intakes from completely cold leads
• 30% re-engagement rate on live conversations
• Intake completed in under 5 minutes per call
• ~55% of calls received branded voicemails — touchpoints even when leads don't answer

The Challenge

Hundreds of claimants across a complex settlement with two QSF administrators. Each claimant needed to complete release packets — 8 forms plus notarization — verify identity, update contact info, and select payment options. Staff couldn't keep up.

The Result

• 200+ outbound calls completed in the first 2 weeks
• Two AI agents deployed — one for releases, one for settlement status
• ID verification, address updates, and email resends handled automatically
• Transfers to humans only for true complexity — incarcerated claimants, POA, payment selection
• Handles "when will I get my money?" with scripted, compliant responses
• Runs 7 days a week — no staffing constraints

The Challenge

Hundreds of leads each month started intake but never finished — missing documents, unsigned retainers, incomplete fact sheets. The team couldn't chase follow-ups and handle new inbound volume at the same time.

The Result

• Automated follow-up on every incomplete intake — none fall through the cracks
• Missing documents and signatures collected via AI calls
• Intake team freed to focus exclusively on new inbound volume
• Follow-up cadence runs until completion — not until staff gets busy

The Problem

Retainers and release packets stall because claimants don't open emails, forget to sign, or need a nudge. Staff spend hours on follow-up calls that are identical every time.

How It Works

• AI calls the claimant, confirms identity, explains the document
• Sends DocuSign link via SMS during the call
• Follows up on a 24/48/72-hour cadence until signed
• Escalates to human staff only when the claimant raises questions outside the script