Questions firms ask
before they sign.

You pick the specialists you need, then pick how far ClaimVox takes them. One Specialist from $500/mo answers, screens, and logs every call, then hands the work back to your team. Start to Finish from $2,500/mo puts a job under ClaimVox — we keep calling, texting, and escalating until it is actually finished. Full Operation from $5,000/mo runs several specialists together as one managed operation. One monthly price; we size the minutes with you.

The commitments are $500/mo (1,250 minutes at 40¢), $1,000/mo (3,000 at 33¢), $2,500/mo (7,500 at 33¢), $5,000/mo (20,000 at 25¢), and $10,000/mo (50,000 at 20¢). Any plan can run on any commitment — a busy firm on One Specialist does not have to move up a plan just to buy more minutes. There are no per-specialist fees. See full pricing.

On Start to Finish and Full Operation, yes — those begin with a 7-day free trial, so you can see what the team actually completes before committing. After the trial, the initial 12-month term begins.

One Specialist at $500/mo has no trial — billing starts at go-live, whether you build it yourself through the self-serve flow or we set it up with you. Every plan carries the same 90-day evaluation period from go-live, so you can still cancel for any reason.

Yes. You pick from the full roster — Receptionist, Intake, Signing, Client Care, Discovery & Forms, Lien Resolution, Website Chat, and Operations Concierge — and your plan sets how many run at once: 1 at $500/mo, 2 at $1,000, 5 at $2,500, and all of them from $5,000 up. There are no per-specialist fees, and every new specialist we release is added to your roster at no extra cost.

Most firms start with the Receptionist and Intake Specialist.

On the $500 and $1,000 plans, every connected call bills at a 5-minute minimum and then by the minute after that — so a 2-minute call draws 5 minutes, and an 8-minute call draws 8.

From $2,500/mo up, there is no call minimum: connected calls are billed by the minute, start to finish.

On every plan, only connected conversations draw minutes. Wrong numbers, unanswered calls, and voicemails never draw down your minutes — voicemails left for existing clients carry a separate $1 flat charge, covered below.

A voicemail never draws minutes — not on any plan, and the 5-minute call minimum never applies to one.

When a specialist leaves a message for one of your existing clients on an outbound call — a case status update, a records reminder, a signing follow-up — it’s billed at $1 flat. It lands on your invoice with the date, the client, and the matter number, so your billing team can post it to the file as a case expense.

Voicemails to prospects are free. Dead-lead reactivation, new-lead follow-up, any campaign to someone who isn’t a client yet — no charge, however many messages it takes. You’ll still see them itemized on your invoice at $0.00.

We only bill a message we actually left. Full mailboxes, numbers with no voicemail set up, and failed attempts aren’t billed — and nothing is billed during a free trial where your plan includes one.

Per-call voice charges for client-specific work are structured as recoverable case costs in many jurisdictions, similar to court reporting or translation services. Your bill is itemized so your billing team can tie minutes back to a file. Confirm against your firm’s own billing policy.

Nine are available now: Receptionist, Intake Specialist, Signing Coordinator, Client Care Coordinator, Discovery & Forms Specialist, Medical Records Retrieval Specialist, Lien Resolution Assistant, Website Chat Specialist, and Operations Concierge.

See what each specialist does.

It requests and retrieves your clients’ medical records end to end. It faxes the signed records release to each treating provider, calls the practice, navigates the phone tree to the records department, and stays on hold or calls back as needed until the records are faxed over. When the records arrive, it uses natural-language processing to organize them — providers, dates of service, diagnoses, treatment, and bills — so the case team can ask the records questions in plain English. It retrieves and organizes records; attorneys decide what they mean.

Yes — that is the point of it, and it is live for clients today. It works from your contact form as well as from chat: when someone fills in the form on your site, they get a phone call from the specialist within seconds — not a place on a callback list. In the chat widget, the moment a visitor asks to talk the specialist dials.

The consent language, the phone number, and every answer already given carry into the call, so nothing is asked twice — someone who typed two sentences on your site is in a live qualified conversation before they have closed the tab.

It calls your clients, walks through interrogatories conversationally, captures answers in real time, follows up on missing information automatically, and compiles responses for attorney review. The same approach extends to requests for production, requests for admission, and other structured discovery.

It is live in production today across active deployments. Every response is compiled for attorney review before filing — ClaimVox gathers facts, attorneys decide sufficiency.

All of them. ClaimVox is multilingual — English, Spanish, French, German, Polish, Arabic, and any other spoken language. Language coverage is included on every plan at the same rate. It is never a paid add-on.

Live transfer to a person on your team. Every workflow has escalation paths defined during setup — qualified leads, emergency callers, and complex situations get handed to your staff in real time rather than being forced through a script.

The self-serve receptionist goes live on your phone line within one business day of signup. Plans we set up with you are live in under 5 business days from contract. Multi-specialist operations are scoped individually and typically ship within two to four weeks.

Clio, Litify, Filevine, Captorra, Lawmatics, HubSpot, and other major legal CRMs. For systems without a direct integration, we use universal fallbacks — RPA, or daily email and CSV reports — so results still land where your team works.

No. ClaimVox integrates with your existing phone system or IVR, and most setups take under 30 minutes. We can also provide dedicated numbers if your workflow requires them. No rip-and-replace, no migration project.

ClaimVox does. We design, deploy, run, and refine the system — your firm never becomes the implementation team. You get daily reports, transcripts, and CRM updates from day one.

ABA Model Rules and state-level policies — including the Illinois Supreme Court AI Policy — require competence, confidentiality, supervision, and candor when lawyers use AI tools. ClaimVox is designed with those obligations in mind: attorney review is required before any output is filed or relied on, data is segregated and never used to train public models, every deployment includes approved use cases and escalation rules, and we provide supervision-ready audit trails and QA review samples.

We also make an AI Use & Security reference and optional client-disclosure support language available on request.

No. ClaimVox is assistive infrastructure — it accelerates communication, intake, and data gathering. It does not make legal judgments, draft filings autonomously, or produce work product that should be submitted without attorney review. The lawyer remains responsible for supervision, verification, and every decision affecting client rights or case outcomes.

For workflows where output could end up in a court filing — interrogatories, settlement documentation — ClaimVox gathers information conversationally and compiles it for attorney review. The attorney signs off before anything is filed, produced, or sent to opposing counsel. That gate is built into the workflow, not bolted on afterward.

Yes. We provide an AI Use & Security reference covering what ClaimVox does and does not do, human review expectations, confidentiality and security posture, and auditability. We also provide optional client-disclosure support language firms can adapt for engagement letters. Both are available on request — ask during your walkthrough or email [email protected].

Every deployment includes approved use cases for the workflow, explicitly defined forbidden use cases, a designated review owner, escalation rules for when calls or outputs need human handling, and sample QA reviews. That’s part of onboarding — not something your firm builds from scratch.

Every interaction runs with your firm’s approved disclosures. ClaimVox captures, logs, and refreshes consent automatically and provides a full audit trail for supervision and QA. Opt-outs propagate immediately across all campaigns and contact lists.

ClaimVox provides the controls and the record; it does not guarantee legal compliance, which depends on how your firm configures and supervises the workflow.

In a secure private cloud with encryption at rest and in transit. Matter-level segregation means one client’s information is not reachable through another client’s workflows. Retention policies are configurable and audit logs are available for supervision and QA. See the Privacy Policy for detail.

No. Your firm’s call audio, transcripts, and CRM data are stored in a secure private cloud and never used to train public AI models. Access is limited, vendors are vetted, and logs are controlled.

Client data — protected health information, personally identifiable information, and case-specific detail — is handled in a secure private cloud with matter-level segregation. Your firm retains ownership of all data, with configurable retention, controlled access, and detailed audit trails.

For workflows involving health data — intake, medical liens, BSA, asbestos — firms can confirm exactly what is captured, who accesses it, where it is stored, and how long it is retained.