Frequently Asked Questions
Answers to the questions plaintiff firms ask most often before signing with ClaimVox. Don't see your question? Email us.
Pricing & Contracts
What does ClaimVox cost?
ClaimVox uses productized monthly tiers: After-Hours $1,000/mo, Interrogatories $1,000/mo, Contract Signing $2,000/mo, Dead Lead Reactivation $2,500/mo, and Full Intake $5,000/mo. Plus a one-time $5,000 setup fee. Custom and high-volume workflows (BSA settlements, multi-agent flows) are scoped individually. See full pricing.
What's the contract term?
A 12-month agreement with a 90-day evaluation period. You can cancel anytime in the first 90 days, no questions asked. After that, the term runs for the remainder of the year — no surprise auto-renewal mid-month.
What's included in the setup fee?
Discovery and configuration sessions, phone-system / IVR integration, CRM integration, custom workflow design, testing, and go-live support. Everything required to be operational in under 5 business days.
Can I combine multiple agents?
Yes. You can run After-Hours and Contract Signing together, or layer the Interrogatories Agent on top of an existing deployment. When you need everything, Full Intake bundles inbound and outbound coverage at a single monthly rate.
Can voice charges be recovered as case costs?
Per-call voice charges for client-specific work are structured as recoverable case costs in many jurisdictions, similar to court reporting or translation services. Confirm with your firm's billing policy.
Workflows & Agents
Which agents are productized today?
Five productized tiers: After-Hours, Interrogatories, Contract Signing, Dead Lead Reactivation, and Full Intake. Plus two custom-workflow agents (Case Status Update and Settlement Support) that are scoped to the engagement. See all seven agents.
What can the Interrogatories & Discovery Agent do?
The agent calls your clients, walks through interrogatories conversationally, captures answers in real time, follows up on missing information automatically, and compiles responses for attorney review. The same approach extends to requests for production, requests for admission, and other structured discovery workflows your firm needs. Live in production today across active deployments.
What's the difference between After-Hours and Full Intake?
After-Hours covers calls outside office hours — nights, weekends, holidays — and is the lowest-friction entry product. Full Intake handles all calls 24/7, runs outbound campaigns, screens by practice area, and delivers a complete intake operation. Most firms start with After-Hours and graduate to Full Intake when the ROI is clear.
Which languages do you support?
All of them. ClaimVox is multilingual — English, Spanish, French, German, Polish, Arabic, and any other spoken language. Language coverage is included in every tier and is not a paid add-on.
What happens if the AI can't handle a call?
Live transfer to a human on your team. Every workflow has escalation paths defined during setup — qualified leads, emergency callers, or complex situations get handed to your staff in real time.
Deployment & Integration
How fast can we go live?
Under 5 business days from contract for After-Hours and most productized tiers. Custom multi-agent workflows are scoped individually but typically ship within two to four weeks.
Which CRMs do you integrate with?
Clio, Litify, Filevine, Captorra, Lawmatics, HubSpot, and other major legal CRMs. For systems we don't have direct integrations with, we use universal fallbacks (RPA or daily email/CSV reports).
Do I need to change my phone system?
No. ClaimVox integrates with your existing phone system or IVR — most setups take under 30 minutes. We can also provide dedicated numbers if your workflow requires them.
Who runs the agents day-to-day?
ClaimVox does. You're not buying software to manage. You're buying a finished system that we design, deploy, run, and refine. Your firm gets daily reports, transcripts, and CRM updates without becoming the implementation team.
Ethics & AI
How does ClaimVox help our firm meet its ethical obligations around AI?
ABA Model Rules and state-level policies (including the Illinois Supreme Court AI Policy) require competence, confidentiality, supervision, and candor when lawyers use AI tools. ClaimVox is designed with these obligations in mind: attorney review is required before any output is filed or relied on, data is segregated and never used to train public models, every deployment includes approved use cases and escalation rules, and we provide supervision-ready audit trails and QA review samples. We also make an AI Use & Security reference and optional client-disclosure support language available to firms on request.
Does ClaimVox replace attorney judgment?
No. ClaimVox is assistive infrastructure — it accelerates communication, intake, and data gathering. It does not make legal judgments, draft filings autonomously, or produce work product that should be submitted without attorney review. The lawyer remains responsible for supervision, verification, and all decisions that affect client rights or case outcomes.
What about higher-risk workflows like interrogatories?
For workflows where output could end up in a court filing — such as interrogatories or settlement documentation — ClaimVox gathers information conversationally and compiles it for attorney review. The attorney signs off before anything is filed, produced, or sent to opposing counsel. This is built into the workflow, not an afterthought.
Do you provide documentation we can share with our ethics committee?
Yes. We provide an AI Use & Security reference document that covers what ClaimVox does and does not do, human review expectations, confidentiality and security posture, and auditability. We also provide optional client-disclosure support language that firms can adapt for engagement letters or client communications. Both are available on request — ask during your demo or email info@claimvox.com.
What supervision and training support does ClaimVox provide at launch?
Every deployment includes: approved use cases for the workflow, explicitly defined forbidden use cases, a designated review owner, escalation rules for when calls or outputs need human handling, and sample QA reviews. This is part of onboarding — not something your firm has to build from scratch.
Security, Compliance & Trust
Is ClaimVox TCPA-compliant?
Yes. Every interaction runs with your firm's approved disclosures. ClaimVox captures, logs, and refreshes consent automatically and provides a full audit trail for supervision and QA. Opt-outs propagate immediately across all campaigns and contact lists.
Where is call data stored?
In a secure private cloud with encryption at rest and in transit. Matter-level data segregation ensures one client's information is not accessible through another client's workflows. Retention policies are configurable and audit logs are available for supervision and QA. See the Privacy Policy for details.
Does my firm's data train public AI models?
No. Your firm's call audio, transcripts, and CRM data are stored in a secure private cloud and never used to train public AI models. Access is limited, vendors are vetted, and logs are controlled.
How is sensitive information (PHI, PII) handled?
Client data — including protected health information, personally identifiable information, and case-specific details — is handled in a secure private cloud with matter-level segregation. Your firm retains ownership of all data. We provide configurable retention policies, controlled access, and detailed audit trails. For workflows involving health data (intake, medical liens, BSA, asbestos), firms can confirm what data is captured, who accesses it, where it is stored, and how long it is retained.
Company & Credibility
Who built ClaimVox?
A team with three foundations most legal AI startups are missing. The founders have collectively raised $100M+ in venture capital from tier-1 investors across prior companies. The engineering team built AI voice tools in healthcare — another regulated industry. And practicing plaintiff attorneys sit in leadership and investor circles. More on Who We Are.
Are there reference clients I can talk to?
Yes — by request, with the client's approval. We do not publish client names by default; instead, we share anonymized results in our case studies. Ask us during your demo and we'll arrange direct conversations with reference firms whose practice areas match yours.
Still have questions?
Book a demo or email info@claimvox.com.