Privacy Policy

1. Who we are

ClaimVox, LLC is a Texas limited liability company headquartered at 8080 Westpark Drive, STE 62426, Houston, TX 77063. We provide voice and communication AI services to plaintiff law firms ("firm clients"). When we operate AI agents on behalf of a firm client, the firm client is the data controller and ClaimVox acts as a service provider.

2. Information we collect

When our agents handle a call, message, or workflow on behalf of a firm client, we may collect:

• Call audio — recordings of inbound and outbound voice interactions
• Call transcripts — text representations of those interactions
• Caller information — name, phone number, language, address, and any case-relevant facts the caller chooses to share
• Workflow metadata — call duration, qualification scoring, agent routing, transfer events, consent timestamps
• CRM data — case fields the firm client authorizes us to read or update
• Account contact data — names, emails, and firm details from people who request a demo or sign up for product updates

When you build a demo agent through our AI Intake Agent Instant Setup flow at claimvox.com/intake, we additionally collect:

• Firm details you submit — firm name, website URL, state, practice areas, office hours, coverage mode, after-hours behavior, referral or transfer phone number, and the name of the submitter
• Contact details — your email address and an explicit consent flag indicating whether you agreed to be contacted by ClaimVox about your demo
• Generated demo artifact — the configured agent we create on our voice platform so you can call it and hear it speak

When you visit claimvox.com, we collect basic analytics (page views, referring source, anonymized event interactions such as button clicks) through Google Analytics 4. We do not use cross-site advertising trackers.

3. How we use information

We use collected information to:

• Operate the AI agents the firm client has hired us to run
• Qualify, route, and follow up on callers per the firm client's instructions
• Update the firm client's CRM and deliver daily reports and transcripts
• Capture, log, and refresh consent in accordance with TCPA and similar regulations
• Maintain audit trails for supervision and quality assurance
• Improve the reliability and accuracy of the agents we run for that firm client

4. We do not train public AI on your data

Your firm's call audio, transcripts, and CRM data are stored in a secure private cloud and never used to train public AI models. Any model improvements driven by your data remain scoped to your deployment.

5. Data storage and security

We store call audio, transcripts, and metadata in a secure private cloud with encryption at rest and in transit. Retention periods are configurable per firm client and are documented in the master services agreement. Access is restricted to authorized personnel and audited.

Demo agents created through AI Intake Agent Instant Setup are persisted on our voice platform so you can return and call them. If you decide not to proceed with ClaimVox, you can request deletion at any time using the process described in Section 9 below; otherwise, demo agents and their associated submission records are retained for up to twelve months and then removed.

6. Service providers and subprocessors

We use a small number of vetted vendors to deliver the services. Each is bound by written confidentiality and data-protection terms, and each receives only the data necessary for its function:

• ElevenLabs — voice synthesis, conversational AI hosting, and call recording infrastructure for inbound, outbound, and demo agents
• Anthropic and OpenRouter — large language model APIs used to extract structured fields from firm-website content during the demo configuration step and to assist with transcription and summarization on production agents
• HubSpot (via the Maton API gateway) — CRM lead routing for AI Intake Agent Instant Setup submissions where the submitter has consented to be contacted
• Stripe — payment processing for ClaimVox subscriptions and one-time fees
• Google Analytics 4 — aggregated marketing-site analytics on claimvox.com
• Cloud infrastructure and email providers strictly necessary to operate the platform

None of these subprocessors are authorized to use your data to train public AI models or to use it for their own marketing purposes.

7. Sharing and disclosure

We share information only:

• With the firm client whose workflow generated it
• With the subprocessors listed in Section 6, strictly as necessary to operate the platform
• With our CRM (HubSpot, via the Maton gateway) when an AI Intake Agent Instant Setup submitter has affirmatively consented to be contacted by ClaimVox; if you decline that consent, we do not push your record to our CRM
• When required by law, subpoena, or court order
• To protect the rights, property, or safety of ClaimVox, our firm clients, or their callers

We do not sell personal information.

8. TCPA and consent

ClaimVox agents run with the firm client's approved disclosures on every call. Consent is captured, timestamped, and refreshed automatically. Opt-outs propagate immediately across all campaigns and contact lists. Callers can request opt-out at any time during a call or by emailing [email protected].

9. Your rights and how to exercise them

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of personal information about you. Because ClaimVox typically operates as a service provider for the firm client, callers and clients of a firm should generally direct requests to the firm whose workflow they interacted with. You may also contact us at [email protected] and we will route the request appropriately.

If you built a demo agent through AI Intake Agent Instant Setup and want it removed, email [email protected] from the address you submitted (or include the firm name and website you used). On request, we will: delete the configured demo agent on our voice platform, remove your submission record from our systems, and remove the corresponding contact and note from our CRM. We aim to complete deletion requests within 30 days and will confirm by email when complete.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the "last updated" date at the top of this page and, where appropriate, communicated to firm clients directly.

11. Contact

For privacy questions, contact:
ClaimVox, LLC
8080 Westpark Drive, STE 62426
Houston, TX 77063
[email protected]