How the ClaimVox Agents Work
Seven voice AI agents that handle the plaintiff-firm client conversations that drive case value. Inbound and outbound, across the case lifecycle. Multilingual. TCPA-safe. Live in under 5 business days.
After-Hours Agent
Never miss a call after 5 PM, on weekends, or on holidays.
The problem
Marketing generates leads around the clock, but every call after-hours used to go to voicemail. Callers hung up and called the next firm.
How the agent handles it
Answers immediately, takes a full intake or message, transfers emergencies live, and emails a morning recap with caller details and transcripts. Multilingual by default — any spoken language.
Proof point
In one PI deployment, after-hours calls scored 88/100 on the firm's lead-scoring rubric — the same as best business-hours intake.
Intake Agent
First-ring inbound qualification, like your best paralegal.
The problem
Intake teams can't answer every call during peak ad-spend hours. Busy signals at lunch and early evening cost signed cases.
How the agent handles it
Picks up in <10 seconds, qualifies for liability, severity, and conflicts, captures intake data into your CRM, and books consults automatically. Live transfer for qualified callers who want a human now.
Proof point
Firms running ClaimVox intake see +28 signed cases per 1,000 contacts and a 75% reduction in handle time.
Dead Lead Reactivation
Turn dormant lead lists into signed cases.
The problem
Thousands of dollars of marketing spend sitting in CRMs as unworked leads. Internal teams cannot scale to chase them, and every week they age, conversion drops.
How the agent handles it
Re-engages your firm's existing leads with persistent retry logic, qualifies against your current criteria, captures updated contact info, and either transfers live or sends a retainer in the same workflow. These are your leads from your CRM — not cold outreach to strangers.
Proof point
In one mass-tort deployment, ClaimVox completed 371+ outbound calls in 7 days and produced 8 signed intakes from leads the firm had written off. ~30% live re-engagement rate.
Interrogatories & Discovery Agent
Live in production. AI handles interrogatories conversationally with your clients — and extends to RFPs, RFAs, and other structured discovery workflows.
The problem
Written interrogatories stall because clients are slow to respond, miss questions, or need walk-throughs. Staff spend hours chasing answers that should be a short conversation.
How the agent handles it
ClaimVox calls the client, walks through the interrogatories conversationally, captures answers in real time, and follows up on missing information until the file is complete. Responses are compiled for attorney review before filing or production. Up to 50 files and 100 GB indexed per month.
Proof point
The Interrogatories Agent is in production today across active deployments — and the same conversational approach extends to requests for production, requests for admission, and other structured discovery workflows. All responses compiled for attorney review before filing.
Contract Signing Agent
Get retainers and release packets signed without the back-and-forth.
The problem
Retainers and release packets stall because claimants don't open emails, forget to sign, or need a nudge. Staff spend hours on identical follow-up calls.
How the agent handles it
AI calls the client, confirms identity, explains the document, sends a DocuSign link via SMS during the call, and follows up on a 24/48/72-hour cadence until signed. Escalates to humans only when the client raises questions outside the script.
Proof point
Live across multiple deployments — including a complex multi-defendant settlement with two QSF administrators where ClaimVox completed 200+ outbound calls in two weeks on 8-form release packets.
Case Status Update Agent
Keep your CRM current without adding staff work.
The problem
Treatment progress, address changes, and new providers fall through the cracks. CRM data goes stale. Important updates only surface during partner reviews.
How the agent handles it
ClaimVox calls clients on a regular cadence, tracks medical treatment and compliance, captures phone-number and address changes, and logs new doctors or ER visits in real time — straight into your CRM.
Proof point
Active in PI and mass-tort deployments. No additional staff follow-up required.
Settlement Support Agent
Release packets, ID verification, payment selection — handled.
The problem
Hundreds of claimants in a complex settlement, each with multi-form release packets, identity verification, contact updates, and payment options. Staff cannot keep up.
How the agent handles it
Multi-agent workflows handle releases, settlement-status questions, ID verification, address updates, email resends, and "when will I get my money?" with scripted, compliant responses. Attorney sign-off required on all settlement-related outputs. Transfers to humans for true complexity (incarcerated claimants, POA, payment selection).
Proof point
Same workflow applies to asbestos trust claims, BSA settlements, medical questionnaires, exposure history, and annual court-required form campaigns. Runs 7 days a week, no staffing constraints.
Live in under 5 business days
From signed contract to live agent on your phone system. Refined in real time, not after a quarterly review.
Day 1–2: Discovery
Workflow scoping, script approval, phone-system integration, CRM connection. We do the configuration — your team approves the scripts.
Day 3–4: Testing
Agents tested against real call scenarios. Tuning happens live, not in a quarterly review cycle.
Day 5: Go Live
Agent goes live on your phone system. Daily reports and transcripts start flowing on day one. No build project. No co-development.
VoxVault™
An internal knowledge layer that grounds every agent in your firm's approved playbooks. Mostly behind the scenes today — pilot access available on request.
Common Questions
What does ClaimVox actually do?
ClaimVox runs voice and communication AI agents that handle plaintiff-firm client conversations. Voice-first, with SMS and email where the workflow requires.
Which languages do you support?
All of them. ClaimVox is multilingual — English, Spanish, French, German, Polish, Arabic, and any other spoken language. Language coverage is included in every tier.
How does TCPA compliance work?
Your approved disclosures are used on every interaction. We capture, log, and refresh consent automatically, with full audit trails for supervision and QA.
What can the Interrogatories & Discovery Agent do?
The agent calls your clients, walks through interrogatories conversationally, captures answers in real time, and compiles responses for attorney review. The same approach extends to requests for production, requests for admission, and other structured discovery workflows. Live in production today across active deployments.
How fast can we go live?
Under 5 business days from contract for After-Hours and most productized tiers. Custom multi-agent workflows are scoped individually.