Intake that actually
qualifies the case.
Most law firm AI gets stuck at “thank you, someone will call you back.” That’s not intake. ClaimVox asks the questions an experienced intake specialist would — in your firm’s voice, in any language — and writes the result to your CRM as a lead the attorney can act on.
Auto · premises · med-mal · work-comp · mass tort
Knowing what to ask — and when to stop
A client calls about a back injury from a car accident two days ago. Good intake establishes the basics in three minutes: how it happened, where, the other driver’s insurance, whether emergency services responded, treatment so far, prior counsel, how the pain has progressed. Then it stops — instead of running the full chart through five more screens.
Ask too little
A name and a number. The lead looks captured on a dashboard and dies in the attorney’s review queue because nobody knows whether it’s viable.
Ask too much
A forty-field intake the caller abandons at field twelve — after they’ve already decided your firm is hard to work with.
What ClaimVox actually asks
Every question set is configured against the cases your firm takes.
Auto accidents
Date and location, other party identification, police report status, fault per the caller, injuries, ER or urgent care, ongoing treatment, lost work time, both insurers, prior accident history, prior counsel.
Premises liability
Where it happened, what failed — wet floor, ice, broken stair, lighting — photo evidence, witnesses, whether an incident report was filed, injuries and treatment, prior similar incidents at that location.
Medical malpractice
Provider, facility, dates of care, what went wrong as the caller understands it, current medical status, records request status, prior consultations — flagging statute concerns immediately.
Workers’ compensation
Employer, date of injury, whether and when it was reported, body parts injured, employer-designated physician, panel-physician issues, return-to-work status, denial or dispute history.
Mass tort & asbestos
Exposure history, occupations, products or premises, diagnosis date, pathology if known, relevant family medical history, prior tort registrations.
Every case type
Out-of-scope callers are screened quickly and routed to your preferred referral rather than run through an intake that was never going to fit.
No advice. No engagement.
ClaimVox specialists do not provide legal advice and do not establish an attorney-client relationship. Scripts are configured per jurisdiction with your firm-approved disclosures, and every call captures the consent required for follow-up.
Jurisdiction-configured
Your approved disclosures, matched to where the caller is.
Consent captured
Logged on every call and refreshed where required.
Attorney approval
Your team reviews before any retainer or substantive guidance.
Three minutes, not twelve fields
Thanks for calling. I’m sorry to hear about the accident — are you somewhere safe right now?
Yeah, I’m home. My back’s been getting worse since Tuesday.
That’s common with back injuries. Did you go to the ER or see a doctor after it happened?
Urgent care the next morning. They gave me muscle relaxers.
Good — that gives us a record. Was a police report filed at the scene, and do you know if the other driver was insured?
Illustrative transcript — sample caller.
Qualified leads,
not callback requests.
Build your receptionist in five minutes and hear it run your own practice areas.