Terms of Service

1. Parties

These terms concern engagements between ClaimVox, LLC, a Texas limited liability company ("ClaimVox"), and each law firm or organization that has signed a ClaimVox Order Form or purchased a subscription through ClaimVox's online checkout ("Customer"). Every Order Form — signed or completed online — incorporates the MSA by reference. The MSA version in effect on the date of your Order Form applies to you and is not changed retroactively; prior versions are archived and available on request.

2. Services

ClaimVox provides voice and communication AI specialists that handle plaintiff-firm client conversations across the case lifecycle. The specialists available today are the Receptionist, Intake Specialist, Signing Coordinator, Client Care Coordinator, Discovery & Forms Specialist, Lien Resolution Assistant, Website Chat Specialist, and Operations Concierge. The number of specialists Customer may run concurrently is set by the plan selected in the Order Form. Custom, multi-specialist, and high-volume workflows are scoped individually.

3. Trial, term, evaluation, and renewal

Free trial. Where your Order Form states that your plan includes a free trial (currently, plans at the $2,500 monthly commitment and above), the MSA provides a free trial of seven days — or longer where your order form expressly states a longer trial — beginning at go-live. No fees accrue during the trial, and you may cancel at any time before it ends at no charge. If you do not cancel, the paid subscription begins automatically the day after the trial ends.

Term. The initial term is 12 months, beginning on your Subscription Start Date — the day after your trial ends, or, for plans without a trial (including the $500 plan through any channel), the Go-Live Date confirmed to you in writing.

Evaluation period. Every plan includes a 90-day evaluation period beginning on the Go-Live Date. You may cancel for any reason during those 90 days; you owe only fees accrued through cancellation, plus any one-time setup fee stated in your Order Form (non-refundable unless your order form expressly states otherwise); any amounts prepaid for periods after cancellation are refunded pro-rata. After the evaluation period, the term continues for the remainder of the 12 months.

Automatic renewal. Your Order Form renews automatically for successive 12-month terms unless either party gives written notice of non-renewal at least 30 days before the renewal date. ClaimVox sends you a written renewal reminder, including your non-renewal deadline, at least 15 days before that deadline. You can cancel online at any time from your account, or by email.

4. Fees and payment

Fees are set in your Order Form. The recurring monthly fee is charged in advance to your payment method on file (payments are processed by Stripe) on your Subscription Start Date and monthly thereafter. Usage-based charges — overage minutes beyond your included allocation, outbound voicemail charges, and add-ons — are charged in arrears and itemized on your monthly statement. A one-time setup fee applies only where stated in your Order Form and is non-refundable where charged, unless your Order Form expressly states otherwise. Amounts that remain unpaid 15 days after notice of a failed payment accrue interest at the lower of 1.0% per month or the maximum rate permitted by law. Where your Order Form expressly provides for invoicing instead of card billing, invoices are issued on the schedule stated in the Order Form (monthly if none is stated) and are payable within 15 days of the invoice date; amounts unpaid when due accrue the same interest.

Minutes. Plans include an allocated block of voice minutes at the rate stated in your Order Form; usage beyond the allocation bills at the stated overage rate in arrears. Allocated minutes do not roll over. Only connected conversations consume minutes — wrong numbers, unanswered calls, and voicemails are not billed against the allocation. On the $500 and $1,000 plans, each connected call bills at a minimum of five (5) minutes and by the minute thereafter; on plans at $2,500 and above, connected calls bill by the minute with no per-call minimum.

Outbound voicemail. A voicemail never consumes minutes and no per-call minimum applies to it. A voicemail successfully delivered to an existing client of Customer on an outbound call is billed at $1.00, itemized with date, recipient, and matter reference. Voicemails to prospective clients are not charged. Only messages actually deposited are billed, and no voicemail charges accrue during a free trial.

Self-serve. Customers who subscribe through claimvox.com/intake purchase the $500 monthly plan on the pricing published at claimvox.com/pricing, with no setup fee. At checkout you accept the MSA and your online order summary, which together are your Order Form. Billing begins at the Subscription Start Date; the 90-day evaluation period applies from the Go-Live Date.

5. Customer responsibilities

Customer is responsible for:

• Providing accurate firm and case information for agent configuration
• Approving the disclosures and scripts ClaimVox uses on its behalf
• Providing valid lead lists and CRM access where the workflow requires them
• Complying with all applicable laws governing legal practice and client communication
• Promptly notifying ClaimVox of opt-out requests, complaints, or compliance concerns

6. Compliance and consent

ClaimVox runs every interaction with the Customer's approved disclosures. Consent is captured, logged, and refreshed automatically, and opt-outs propagate automatically across campaigns and contact lists. ClaimVox provides the controls and the record; Customer remains responsible for the legal sufficiency of its disclosures and the legality of the contact lists it provides.

7. Data ownership and use

Customer owns its CRM data, call recordings, and transcripts. ClaimVox is granted a limited license to use that data solely to operate the services for Customer, comply with legal obligations, and improve the agents Customer has deployed. Customer data is never used to train public AI models. ClaimVox may use de-identified call outcomes — with all personal information removed, under the strict de-identification standard in the MSA — to improve the reliability and safety of its default agents, and may compile de-identified aggregated statistics. See the Privacy Policy and MSA §10 for details.

8. Intellectual property

ClaimVox retains all right, title, and interest in the platform, models, software, and underlying intellectual property. Customer retains all rights in its own data and content. Nothing in these terms transfers ownership of either party's intellectual property.

9. Confidentiality

Each party protects the other's confidential information with at least the care it uses for its own, and uses it only to perform under the engagement, as detailed in MSA §9.

10. Disclaimers

The services are provided "as is" to the maximum extent permitted by law, as detailed in MSA §11.4. ClaimVox does not provide legal advice, and the services are not a substitute for Customer's professional judgment.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Neither party's aggregate liability under the engagement will exceed the greater of (a) the fees paid by Customer to ClaimVox in the twelve months preceding the event giving rise to the claim, or (b) $50,000. The full framework, including the carve-outs that apply notwithstanding the cap, is in MSA §13.

12. Disputes, arbitration, and governing law

These terms and every engagement are governed by Texas law. Disputes are resolved by binding individual arbitration before JAMS in Houston, Texas, as set out in MSA §16.14. Both parties waive trial by jury and waive the right to participate in class or representative actions. Courts located in Harris County, Texas have exclusive jurisdiction over the limited matters that belong in court — including any challenge to the arbitration clause or the class-action waiver, applications for provisional remedies in aid of arbitration, and proceedings to confirm or enforce arbitral awards.

13. Changes to these terms

ClaimVox may update this summary page from time to time; updates apply prospectively, and material changes will be noted here with a revised "last updated" date and communicated to affected customers by email at least 30 days before they take effect for them. The MSA works on version-locking: the version in effect when your Order Form is signed (or your online order completed) governs you, is archived, and is never applied retroactively without your written consent.

14. Contact

ClaimVox, LLC
8080 Westpark Drive, STE 62426
Houston, TX 77063
[email protected]