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Signed release faxed to the providerMon 9:02 AM · confirmation logged
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Called the practice, navigated the IVRMon 11:15 AM · reached medical records
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Held 31 min — callback promisedWed 10:30 AM · called back, request confirmed
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Records received by faxWed 3:48 PM · 214 pages
Organized for the case teamProviders, dates of service, diagnoses, treatment, bills
Ask the file: “When did the client first report neck pain?”